1. Payment for services
1.1. Payment for the logoric Service is made in Russian roubles (₽). The User tops up their account balance via the available payment methods (bank card and other payment systems shown in the «Balance and tariff» section). Funds are credited to the balance after the payment system has successfully processed the payment.
1.2. The tariff and add-on services are paid by debiting the account balance. The User selects the tariff, payment period (1, 3, 6 or 12 months) and, if needed, add-on services; the system calculates the amount including applicable period discounts and promotions; the amount is debited from the balance (bonus funds may be debited first, then roubles, in accordance with the Service logic).
1.3. The cost of add-on services under an active paid tariff may be calculated proportionally for the remaining period until the end of the tariff (subject to the rules shown in the «Balance and tariff» interface). On the free tariff, a payment period (1, 3, 6 or 12 months) must be specified to enable paid add-ons.
2. Auto-debit rules (auto-renewal)
2.1. The User may enable auto-renewal of the tariff and add-on services in the «Balance and tariff» section of the account. When auto-renewal is on, on the expiry date of the current tariff period the Service automatically debits from the balance the amount required to renew the tariff and active add-on services for the selected period (1, 3, 6 or 12 months), including applicable period discounts.
2.2. Auto-debit only occurs when the balance is sufficient (roubles and/or bonuses). If funds are insufficient on the renewal date, auto-debit is not performed and the tariff and services end on the period end date; Service limits apply in accordance with the free tariff or other rules described in the interface.
2.3. The User may disable auto-renewal or change the renewal period at any time in the «Balance and tariff» section. The change applies to the next renewal cycle.
3. Changing tariff
3.1. Tariff changes are made in the «Balance and tariff» section of the account. When switching to a higher-priced tariff (or a tariff with a longer period), the amount is debited from the balance; the new period may start immediately after the debit or be added to the current term (depending on the option selected in the interface).
3.2. When switching to a cheaper tariff, the User may choose: switch immediately (limits of the new tariff apply from the debit date; the unused cost difference is not refunded) or switch after the end of the current paid period (the switch date is shown in the interface; the current tariff applies until that date). If when switching to a cheaper tariff current usage (projects, organisations, data volume, add-on services) exceeds the new tariff limits, the Service may show a warning and suggest reducing usage or keeping add-ons; application of limits after the switch is governed by the rules shown in the account.
3.3. Add-on services attached to the current tariff may be carried over to the new period when changing tariff in accordance with the settings chosen at switch time; their cost is included in the tariff change calculation.
4. Refund for add-on services
4.1. Cancellation of an add-on service is done by the User in the account in the «Balance and tariff» section. Options: cancel as of the current date (when=now) or cancel at the end of the tariff period (no refund for the remaining period).
4.2. When cancelling as of the current date, refund for the unused period is made only for full unused calendar months (30 days per month). The refund does not exceed the amount actually paid for that service (in roubles; amounts debited from bonuses are not refunded). The refund is credited to the User's account balance; refund to the payment method (bank card or other) is not available via the «Balance and tariff» section — to request a refund to the payment method the User must contact support (Telegram @logoric_help_bot, website form, hello@logoric.tech).
4.3. Reducing the number of units of an add-on (e.g. storage volume) may be available in the interface; when reducing as of the current date, refund for the «removed» part is calculated under the same rules (full months, not more than paid). No refund is made for a period of less than one full month.
4.4. Services assigned to the User by an administrator without charge (source=admin) are not eligible for monetary refund on cancellation.
5. Refund for tariff
5.1. Refund for a paid tariff (early termination of the tariff with refund) is not available by default via the «Balance and tariff» section. Requests for tariff refund (in exceptional cases, including refund to balance or to payment method) are considered upon the User's request to support: Telegram @logoric_help_bot, website contact form, email hello@logoric.tech. The decision is made by the Provider at its sole discretion; timing and procedure for refund (to balance or card) are agreed separately.
6. Payment refund (to payment method)
6.1. Refund to the bank card or other payment method used to top up the balance is not performed automatically via the account. To request a refund to the payment method, the User contacts support (Telegram @logoric_help_bot, website form, hello@logoric.tech). The Provider considers the request within a reasonable time; refund to card is made in accordance with payment system rules and applicable law. Payment system fees for refunds may be withheld in accordance with their rules.
7. Summary
- Payment: top up balance → debit from balance for tariff and add-on services.
- Auto-debit: on period end date when auto-renewal is on and balance is sufficient.
- Tariff change: in «Balance and tariff» section; switch to cheaper — immediately or after period end.
- Refund for add-ons: in «Balance and tariff» section, full months only, to account balance.
- Refund for tariff and refund to card: via support (Telegram, website, email).
8. Details
Provider: ИП Захарчук Вадим Игоревич, OGRN 323100000028791, INN 100485339277. For payment and refund enquiries: hello@logoric.tech, Telegram @logoric_help_bot.