1. General provisions
1.1. These Terms of use (the Terms) govern the relationship between the service provider — sole proprietor ИП Захарчук Вадим Игоревич (OGRN 323100000028791, INN 100485339277), hereinafter — the Provider, and the user of the logoric service (hereinafter — the Service), an individual or legal entity (hereinafter — the User), in connection with the use of the Service.
1.2. Registration, access to the account and use of the Service constitute the User's unconditional acceptance of these Terms in full. If the User does not agree with the Terms, use of the Service is not permitted.
1.3. The Provider may amend the Terms unilaterally. A new version takes effect upon publication on the website unless otherwise stated. Continued use of the Service after publication of changes constitutes acceptance of the new version.
2. Subject and procedure for provision of services
2.1. The logoric Service provides functionality for collection, storage and analysis of logs and notifications (including using algorithms and machine learning models) on an "as is" basis via the web interface and API.
2.2. Service terms, tariffs, limits and payment procedure are defined in the «Balance and tariff» section of the account and in the «Payment and refund policy» documents at /legal/payment-refund.
3. Service availability and maintenance
3.1. The Provider endeavours to keep the Service available around the clock but does not guarantee uninterrupted operation.
3.2. For up to 5 (five) days in total per calendar month, one or more functions of the Service or the Service as a whole may be unavailable due to maintenance, infrastructure and software updates. The Provider will where possible notify users of scheduled maintenance in advance via available channels (website, in-app notifications, Telegram).
3.3. Additional outages may result from third-party actions, equipment or network failures or other causes beyond the Provider's control. The Provider is not liable for losses arising from Service unavailability during such periods, to the extent permitted by applicable law.
4. Notifications and delivery delays
4.1. The Service generates and sends notifications (alerts, incidents, limit notices, etc.) within the timeframes set in the user's settings, including approximately within 1 (one) second after the condition is triggered.
4.2. Actual delivery of notifications to the User depends on external services and software: Telegram, email (SMTP), webhooks (Slack, Mattermost, other systems), as well as on the configuration and availability of these channels on the User's side. Delays, non-delivery or distortion of notifications caused by the operation or unavailability of such external services, incorrect recipient configuration, blocks by providers or other external factors do not constitute a breach by the Provider, and the Provider is not liable for them.
5. Limitation of liability
5.1. The Service is provided "as is". The Provider does not guarantee that the Service will meet the User's purposes, be error-free, operate without interruption or produce accurate analysis results (including AI analysis, anomaly detection, RCA).
5.2. The Provider is not liable for: loss, distortion, delayed transmission or destruction of data (including logs) provided by the User or generated from the User's data; for inaccurate, incomplete or erroneous data provided by the User or obtained from external sources; for decisions and actions of the User or third parties taken on the basis of the Service or its results; for indirect damages, lost profits, data loss, business interruption or reputational harm, unless applicable law provides otherwise.
5.3. The Provider's aggregate liability under any claim related to the Service is limited to the amount actually paid by the User to the Provider for services in the 12 (twelve) months preceding the grounds for the claim, or 10,000 (ten thousand) Russian roubles, if the amount paid is less.
5.4. The User must independently assess the risks of using the Service and ensure backup and retention of critical data outside the Service.
6. Prohibited use
6.1. The User may not use the Service to distribute illegal content, infringe third-party rights, circumvent technical restrictions, send bulk messages without recipients' consent, or collect data in violation of applicable law. The Provider may restrict access or discontinue services in case of breach without refund for the unused period.
7. Intellectual property
7.1. Exclusive rights to the Service, website, software code, design and trademarks belong to the Provider or rights holders. The User receives a limited right to use the Service in accordance with the tariff and the Terms. The User's data remains the User's property; the Provider processes it only as necessary to provide the services, in accordance with the Privacy policy.
8. Governing law and disputes
8.1. The law of the Russian Federation applies to the parties' relations. Disputes are resolved in accordance with the applicable law of the Russian Federation at the Provider's location. A claim procedure is mandatory; the time limit for responding to a claim is 30 (thirty) calendar days.
9. Provider details
Sole proprietor Zakarchuk Vadim Igorevich
OGRN 323100000028791
INN 100485339277
For matters related to the Service and these Terms: contact form on the website, Telegram (@logoric_help_bot), email hello@logoric.tech.